Life At Orbit
Our colleagues tell us how they feel about working with us across Cabot’s brands and UK sites.
Field Collections Agent
Croydon, United KingdomJob Description
Start Date: 11 January 2027
Location: Croydon - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.
Salary & Rewards
- £28,665 per annum (based on a 40-hour week)
- £4,200 annual car allowance
- Uncapped monthly bonus
- Minimum earning potential: £32,865 per annum (including car allowance)
- No warrant work involved
Is this role for you?
Do you:
- Hold a full UK driving licence and have access to your own vehicle?
- Enjoy working independently, outdoors, and meeting people face-to-face?
- Value flexibility and autonomy in your working day?
If so, we'd love to hear from you.
About the Role
As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.
Your Responsibilities
Working independently, you will:
- Visit customers to discuss outstanding arrears and available payment options.
- Manage both regulated and non-regulated accounts.
- Process payments and arrange suitable repayment plans.
- Reconnect customers with relevant client services and support.
- Explain the potential consequences of continued non-payment.
- Update account outcomes in real time using an Orbit-issued iPad.
Working Hours
- Flexible 40-hour working week
- Shift patterns covering 8:00am to 8:00pm, Monday to Friday
- Option to condense hours into a 4-day working week
Benefits
- 31 days holiday (including bank holidays and December shutdown)
- Fuel card for business mileage
- Referral bonus scheme
- Uncapped monthly bonus scheme (typically £200-£400)
- Comprehensive 4-week induction programme
- Access to Medicash health cash plan
- Employee Assistance Programme (EAP)
- Employee networking groups
- Monthly online team events, competitions, and fundraising activities
- "Moments that Matter" recognition awards
- Additional voucher and prize incentives throughout the year
Essential Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies within the last six years
- Full UK driving licence with no more than six penalty points
- Access to your own vehicle
- Comfortable using technology and working independently in the field
Important Information
As Orbit operates within a regulated environment, all successful candidates will be required to undergo:
- A basic criminal records check
- A credit check
Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.
Helping each and every customer to financial recovery
At Orbit, we've helped create tailor-made plans for thousands of people, taking their individual situation into account. We work with some of the UK's biggest utility companies. If you're finding it hard to keep up with your bills, Orbit can help. We pride ourselves in trying to understand what's going on in your world so we can find you the best solution.
Our Total Rewards Package for All Round Wellbeing
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
Colleague Wellness - We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!
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Healthcare
Healthcare - Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.
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Perks
Perks - Our Colleague Discount Programme includes Transport, Retail discounts and much more.
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Career Path & Development
Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.
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Awards & Recognition
Awards & Recognition - We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.
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Pay & Bonuses
Pay & Bonuses - Earn a competitive salary, with the opportunity to participate in fun team building incentives!
Our Values In Action
At Cabot, we care about making a meaningful impact on our people, our customers, and our communities. We believe diversity in all its forms brings different thinking styles and perspectives. That builds our creativity and ability to find a better way. It also enables us to understand the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our customers.
Inclusive Workplace
We are striving to be an inclusive and progressive organisation where everyone feels comfortable and enabled to be themselves at work. We value the diversity of thought that different backgrounds and cultures can bring as it makes us stronger. The more we understand each other, the easier it is to deliver the right outcomes for our consumers and to support each other. Prioritising inclusion and belonging improves collaboration and enhances people’s wellbeing; both of which are essential parts of supporting our colleagues, and in turn our business, to succeed.
Giving Back To Our Community
We give back by volunteering, and charity work, trying to make a positive impact on the communities, where we live and work and we are proud to do so.
Joining Orbit in May 2023 marked the beginning of an incredible journey for me. I’ve grown from a Subject Matter Expert to a Learning Development Support role, and now proudly serve as a Team Leader. Supporting my own agents as they climb the career ladder has been one of the most rewarding parts of my role. Orbit truly champions personal and professional growth, encouraging everyone to explore opportunities through initiatives like the B.E.N and Pride networks, as well as various work streams. What sets Orbit apart is its vibrant, diverse team and the genuine commitment to giving back—whether it’s supporting local charities or boosting morale through monthly incentives, work parties, and engagement events. It’s a workplace where you feel valued and inspired every day
Team Leader
Employee Resource Groups
Our Pride Network Programme is making an impact, with the number of members and allies continuing to build. The education and awareness they are providing will prove invaluable
Women at Encore and Allies is our resource group for female colleagues and their allies across Cabot. The group serves as a support system providing education, personal growth, information, and idea sharing
Black Employee Network (BEN) is an employee resource group dedicated to empowering Black colleagues and fostering a more inclusive workplace culture. The group aims to provide a supportive community for Black employees, promoting professional development and career advancement opportunities, and advocating for equity and equality within the organisation.
Celebrating Our Achievements
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