Life At Cabot
Our colleagues tell us how they feel about working with us across Cabot's brands and UK sites.
Legal Advisor
Madrid, SpainJob Description
Tramitar el proceso judicial y la gestión telefónica de las carteras conforme a las directrices establecidas, garantizando la excelencia en la gestión, la satisfacción del cliente y el máximo recobro de la deuda.
Key Accountabilities & Responsibilities
- Realizar y gestionar llamadas telefónicas a los clientes para la gestión del recobro de la deuda en tiempo y forma:
- Garantizar la excelencia en la gestión, aplicando el protocolo establecido y siguiendo los máximos estándares de calidad de la Compañía.
- Asegurar el cumplimiento de la RGPD.
- Velar por la satisfacción del cliente con el servicio.
- Implementar las mejoras propuestas por el departamento de Calidad.
- Asesorar al cliente con el fin de encontrar la solución financiera que mejor se adecúe a sus circunstancias, y que le permita afrontar la deuda a corto/largo plazo:
- Sondear la situación del cliente y adaptar las tácticas de negociación de su perfil.
- Aportar vías de solución, llegando a la resolución que beneficie a ambas partes.
- Realizar el seguimiento de los acuerdos e identificar las causas de las desviaciones.
- Gestionar íntegramente los procedimientos procesales, responsabilizándose de todas las fases:
- Estudiar la situación de los expedientes y preparación de nuevas demandas/acuerdos extrajudiciales.
- Búsqueda de jurisprudencia y petición de documentación.
- Colaborar activamente, tanto con departamentos internos como con el cliente contrario, para la búsqueda de acciones que promuevan la consecución de acuerdos.
- Agendar plazos, vistas y similares, así como revisar vencimientos.
- Gestionar notificaciones en tiempo y forma.
- Redacción de escritos siguiendo plantillas predefinidas.
- Solucionar incidencias y subsanar defectos.
- Cumplir con la planificación establecida, y con los objetivos cualitativos y cuantitativos fijados.
- Detectar situaciones/incidencias tanto en el sistema como en la gestión que puedan representar algún riego para la Compañía, y proponer soluciones.
- Cumplimiento de buenas prácticas ambientales en oficina.
Formal Education & Certification
- Deseable Grado Universitario en Derecho, o experiencia en puesto similar de más de 1 año.
Knowledge & Experience
- Derecho Procesal, Civil, Financiero
- Procesos Monitorios
- RGPD
- Ofimática
Competencies
- Enfoque empresarial y Decisiones cualitativas.
- Colaboración e influencia.
- Consecución de resultados mediante personas.
- Compromiso y responsabilidad.
Experiencie and adaptation
- Experiencia previa en Puesto similar: mínimo de 1 año.
- Experiencia previa en el Sector: No necesaria, deseable más de 1 año.
- Tiempo de Adaptación al puesto: 3-6 meses
We are people helping people
At Cabot, we’re people helping people. Supporting customers, empowering colleagues, and making the effort to be invovled in the communities we work in.
Our Total Rewards Package for All Round Wellbeing
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
Colleague Wellness - We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!
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Healthcare
Healthcare - Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.
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Perks
Perks - Our Colleague Discount Programme includes Transport, Retail discounts and much more.
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Career Path & Development
Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.
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Awards & Recognition
Awards & Recognition - We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.
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Pay & Bonuses
Pay & Bonuses - Earn a competitive salary, with the opportunity to participate in fun team building incentives!
Our Values In Action
At Cabot, we care about making a meaningful impact on our people, our customers, and our communities. We believe diversity in all its forms brings different thinking styles and perspectives. That builds our creativity and ability to find a better way. It also enables us to understand the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our customers.
Inclusive Workplace
We are striving to be an inclusive and progressive organisation where everyone feels comfortable and enabled to be themselves at work. We value the diversity of thought that different backgrounds and cultures can bring as it makes us stronger. The more we understand each other, the easier it is to deliver the right outcomes for our consumers and to support each other. Prioritising inclusion and belonging improves collaboration and enhances people’s wellbeing; both of which are essential parts of supporting our colleagues, and in turn our business, to succeed.
Giving Back To Our Community
We give back by volunteering, and charity work, trying to make a positive impact on the communities, where we live and work and we are proud to do so.
Employee Resource Groups
Our Pride Network Programme is making an impact, with the number of members and allies continuing to build. The education and awareness they are providing will prove invaluable
Women at Encore and Allies is our resource group for female colleagues and their allies across Cabot. The group serves as a support system providing education, personal growth, information, and idea sharing
Black Employee Network (BEN) is an employee resource group dedicated to empowering Black colleagues and fostering a more inclusive workplace culture. The group aims to provide a supportive community for Black employees, promoting professional development and career advancement opportunities, and advocating for equity and equality within the organisation.
Celebrating Our Achievements
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