Life At Cabot
Our colleagues tell us how they feel about working with us across Cabot's brands and UK sites.
Customer Consultant
Saltcoats, United KingdomJob Description
Do you enjoy working in sales focused roles or looking for a role in Customer Service?
Do you have the resilience and drive to excel in a target driven environment?
Do you have good negotiation skills?
If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office, KA21 5JT, just a few minutes walk from Saltcoats station, due to start on 2nd March 2026
Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.
- A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
- A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300-£500 plus a month!
- 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- Discount and cash back on hundreds of high-street shops.
- Overtime opportunities
- Insurance - healthcare cash back plan, travel insurance, life assurance.
Training and Shifts:
You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
Week 1 – Monday to Friday 8:00am - 4:30pm
Week 2 – Monday to Friday 9:00am- 5:30pm
Week 3 – Monday: 12:30pm- 8:00pm
Saturday (1 in 3): 9am-1.30pm
Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.
What you’ll be doing:
- Handling inbound and outbound dialler based calls.
- Providing exceptional customer service via telephone
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call quality standards and KPIs
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
Next steps:
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.
Diversity and inclusionare very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18**
We are people helping people
At Cabot, we’re people helping people. Supporting customers, empowering colleagues, and making the effort to be invovled in the communities we work in.
Our Total Rewards Package for All Round Wellbeing
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
Colleague Wellness - We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!
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Healthcare
Healthcare - Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.
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Perks
Perks - Our Colleague Discount Programme includes Transport, Retail discounts and much more.
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Career Path & Development
Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.
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Awards & Recognition
Awards & Recognition - We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.
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Pay & Bonuses
Pay & Bonuses - Earn a competitive salary, with the opportunity to participate in fun team building incentives!
Our Values In Action
At Cabot, we care about making a meaningful impact on our people, our customers, and our communities. We believe diversity in all its forms brings different thinking styles and perspectives. That builds our creativity and ability to find a better way. It also enables us to understand the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our customers.
Inclusive Workplace
We are striving to be an inclusive and progressive organisation where everyone feels comfortable and enabled to be themselves at work. We value the diversity of thought that different backgrounds and cultures can bring as it makes us stronger. The more we understand each other, the easier it is to deliver the right outcomes for our consumers and to support each other. Prioritising inclusion and belonging improves collaboration and enhances people’s wellbeing; both of which are essential parts of supporting our colleagues, and in turn our business, to succeed.
Giving Back To Our Community
We give back by volunteering, and charity work, trying to make a positive impact on the communities, where we live and work and we are proud to do so.
Employee Resource Groups
Our Pride Network Programme is making an impact, with the number of members and allies continuing to build. The education and awareness they are providing will prove invaluable
Women at Encore and Allies is our resource group for female colleagues and their allies across Cabot. The group serves as a support system providing education, personal growth, information, and idea sharing
Black Employee Network (BEN) is an employee resource group dedicated to empowering Black colleagues and fostering a more inclusive workplace culture. The group aims to provide a supportive community for Black employees, promoting professional development and career advancement opportunities, and advocating for equity and equality within the organisation.
Celebrating Our Achievements
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