Company/Business:

What you’ll do in your role

As a Litigation Customer Consultant, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions and tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based in our open plan, exciting call centre and involves managing a large volume of customer accounts on a daily basis.

Successful Customer Consultants deliver an effortless customer experience by:

• Taking the lead– they take ownership of customers’ issues, relieving customers’ stress while guiding them to a quick and easy resolution that is tailored to them.
• Influencing and negotiating– they use their strong influencing and negotiation skills to guide our customers to the right solution.
• Continuously improving– they have a passion to succeed and are always looking to learn and develop so they can improve in their role.
• A desire to succeed– they have a variety of customer and commercial targets & KPIs that they strive to meet on a monthly basis.

When you join, you will work on a 40 hour per weekrotating shift pattern, for example 7:45am to 3:45pm or 12:15 to 8:00pm, as well as 1 in 3 Saturday mornings, 9:00am until 13:00pm.

What’s in it for you?

We are offering a starting salaryfrom £19,200DOE with the opportunity to progress to £24,000 through performance, plus afantastic bonus scheme where you have the opportunity to earn an impressive additional 30% of salary.

You will also be entitled to loads of great benefits, including:

• An enhanced holiday allowance – 22 days holiday which increases with length of service plus all bank holidays and the opportunity to take an additional 5 days unpaid holiday each year
• Health & wellness - £25 towards your gym membership, on-site massages and health checks
• Social – regular social activities including Christmas parties and summer barbecues, and 1 paid volunteering day per year
• Monthly incentives where you can win some great prizes
• Discount and cash back on hundreds of high-street shops
• Insurance - healthcare cash back plan, travel insurance, life assurance
• Pension

Who we’re looking for:

At Mortimer Clarke Solicitors, we value our employees as much as our customers. No two customers, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge.

Our Litigation Customer Consultants are the type of people who take charge in situations and have a passion for going the extra mile for our customers.

We are looking for people who describe themselves as:

• Driven and self-motivated with a “can-do” attitude
• Going the extra mile for our customers
• Proactive and solution-orientated
• A team player
• A multi-tasker who manages their time well

Our investment in you:

Don’t worry –we're here to teach you everything you'll need to know! As long as you bring your passion for people and problem solving, we’ll invest in you and take care of the rest. We offer a comprehensive 6 week training period with opportunities to gain qualifications and develop your knowledge, skills and experience. We’re keen on promoting internal talent so this could be the first step on your road to a successful career in Financial Services!

Next steps:

If this sounds like you and you’ve got what it takes, come and join our rapidly expanding company! We are looking for people to attend video interviews asap for a start date of21stSeptember 2025!

Please note we are unfortunately able to accommodate any holiday during the first 6 weeks training period.

Diversity and inclusionare very important to us at Cabot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship sponsorship.