Building A
Brighter Future
When You Join Our Team, We Join Yours
Whether you're just starting out or looking for something new, we invite you to explore a career with us. MCM knows that our people drive our success, are our innovation, and shape our future. Here you will create real, meaningful change in the lives of our consumers, colleagues, and communities. At MCM, we won’t just work together; we’ll craft an extraordinary workplace together.
Network Engineer ( Contractual )
Gurgaon, HaryanaJob Description
GENERAL SUMMARY
State the main purpose(s) of the job in the organization. What is the general level of responsibility?
Network Engineer will be responsible for day-to-day operations/alerts/events. Person should have deep understanding of ITIL & technical processes and ensure adherence to it. Person will be responsible for working with different cross functional teams to onboard new transitions & processes or improving the existing ones. This role requires specialized technical skills in Windows/Linux/Monitoring tools/Network/Database to handle technical escalations. Person will be responsible for managing functional escalations and will be working as representative of NOC function.
COMPETENCIES
« Drive for Results • Innovation & Agility • Leading & Enabling Change • Building Effective Partnerships • Developing Self & Others »
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Band: Band 5
Band Description: Complex Processor; understands complex processes and takes initiative to improve them. Generally under general supervision to direction. Strong knowledge and application of techniques, procedures, standards, and policies.
Band Competencies: Manages time and competing priorities to complete assignments, applies learning to solve problems in new ways, understands and supports change, supports and collaborates with others; open to diverse views, develops self and supports team learning.
(Please refer to the Leader Level Framework for a more detailed description)
PRINCIPAL RESPONSIBILITIES
State the primary responsibilities of the role and the primary tasks for each function.
Working as NOC Engineer in 24x7 support, monitoring of day to day operations/alerts/events, ensuring process adherence. Providing overall guidance and supervision to the team.
30%
Leading technical transitions & getting required technical upskilling. Managing technical/functional escalations and coming up with the resolution. Acting as process owner of Level 2 Support & Event management and liaison with other service management processes
30%
Identifying gaps and improvement areas. Formulate and implement corrective measures. Organize and prioritize workload. Imbibing new ideas & suggestions for overall growth/improvement of process
15%
Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team
10%
To prepare management reports & dashboards to track the critical KPIs
10%
Perform other duties, as assigned.
5%
TOTAL
100%
MINIMUM REQUIREMENTS
EDUCATION: Bachelor's FIELD OF STUDY: Computers, IT
EXPERIENCE: 5+ Years
CERTIFICATION(S): ITIL, CCNA
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Strong experience of Palo Alto Firewall installation, management & support on prem as well as in cloud like AWS, Azure along with Global Protect VPN
- Strong Working knowledge of Routing protocol like BGP, OSPF, EIGRP, VRF and Switching technologies like LACP, STP, Trucking, VPC, dot1x
- Working knowledge on Cisco SDWAN
- Good knowledge of Cisco ISE, Posturing and Meraki Wireless
- Good Knowledge of Cisco Umbrella
- Good Understanding of Cloud (Azure, AWS) networking
- Work with Security team to fix vulnerabilities identified in network devices.
- Facilitate investigation of complex technical issues.
- Identify and escalate issues and work with vendors till issue closure, provide RCA.
- Monitor instructions received or sent via internal monitoring system.
- Perform health checks, system connectivity, consistency, and data integrity.
- Understanding of Datacenter architecture, Network links LAN/WAN, routers, switches & interfaces Virtualization, Windows & Storage.
- Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of NOC.
- Good Experience of ITIL Processes i.e. Incident/Problem/Change/Event Management
- Advanced proficiency with MS Office Tools, Visio, Service Now, Reporting
- Good communication & interpersonal skills.
- Standout Colleague & self-motivating.
- Skill Set Tools: Palo Alto, Cisco routing & switching, F5 Load balancers, Avaya, SolarWinds, CA APM, Splunk, ExtraHop, Nagios, Basic OS understanding.
PREFERRED QUALIFICATIONS
EDUCATION: Bachelor's FIELD OF STUDY: Computers, IT
EXPERIENCE: 5+ Years
CERTIFICATION(S): CCNA, CCNP, Palo Alto Certified, ITIL.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Expert level experience of Palo Alto Firewall installation & management.
- Monitoring tools experience like Datadog, Thousand Eye, Cacti, Solarwinds, Splunk, Extrahop, Nagios.
- Working experience of Cloud networking services i.e. AWS, Azure
- Good background in IT Infrastructure & Datacenter Services with an emphasis on networking & downtime analysis.
- Automation & scripting experience.
A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager’s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.
Responsibilities
A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager’s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.
Position Status
Full timeSuccess Profile
No matter the role, our most successful team members embody a winning combination of these qualities.
- Drive for Results
- Innovation and Agility
- Leading and Enabling Change
- Building Effective Partnerships
- Developing Self and Others
Our Total Rewards Package
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!
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Work-Life Balance
Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.
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Healthcare
Take advantage of comprehensive healthcare plans and options including medical, dental, and vision insurance plans to ensure your continued health, plus wellness reimbursements for fitness membership, Weight Watchers, nutrition coaching, mental health and fitness apps, Employee Assistance Program (EAP), group sports, and more!
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401(K) Match
Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
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Career Path & Development
Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.
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Pay & Bonuses
Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.
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Awards & Recognition
Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs!
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Tuition Assistance
Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.
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Volunteerism Support
Enjoy up to 8 hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to $2,500 per employee annually.
Our Values In Action
Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people – we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.
The Encore Promise
The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people’s feedback and is rooted in real experiences of people working at Encore.
Inclusion and Belonging
We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work.
Improving Our Communities
Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.
We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture.
Managing Director, India
Life At MCM
Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success.
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