Key Deliverables:

• Supporting the Operational Teams with general client services activities including:
  • Maintenance of Client control reports – ensuring actions are allocated and remediation is completed to report back to client within required SLA’s.
  • Maintenance of Change Control Logs – Ensuring actions are updated as required and detailed within tracker.
  • Customer Account Management such as Subject Access Requests (SARS)
• Supporting the Operation with client visits, ensuring rooms, supplies and required personnel are on hand to support.
• Providing general administration support to the Operational Management team, supporting with note/action taking within meetings, updating and distributing accordingly, preparation of presentations in Leadership and Executive meetings.
• Ensuring that the office environment is free from hazards and promotes a positive image of dlc for external visitors and a positive work environment for colleagues.
• Sourcing and ordering of external catering for external client meetings or events. Booking restaurants for client meetings and recommending local hotels for clients if required.
• Arranging ad hoc events when required and supporting with engagement and charitable events and initiatives.
• Pro-actively develop relationships across the Company and ensure all stakeholders are informed on key aspects relating to the operational administration function.
• Supporting the none-operational teams with general administration such as documentation for Inductions, copying candidate documents and ensuring that any communications are on the appropriate notice boards.
• Supporting with any ad-hoc tasks as required.

Knowledge / Skills / Experience:

• Proven skills in an administration role or similar, ideally in a contact centre environment
• Customer centric approach
• Strong attention to detail
• Excellent planning and organizational skills
• Strong verbal and written communication skills
• Competent with Microsoft Office, especially Word and Excel
• Integrity, flexibility and a ‘can do’ attitude are essential.   
• Able to work as part of a team and on own initiative