Life At Orbit
Our colleagues tell us how they feel about working with us across Cabot’s brands and UK sites.
Customer Consultant
Telford, United KingdomJob Description
Call Centre Agent, Telford, TF3 4NT
Orbit Credit Services on the lookout for Call Centre Agents to join our team in Telford on the 23rd March 2026!
- Salary: from £25,396 based on experience (on a 40 hrs contract)
- Operational Hours: Shifts vary per client to be available between the hours of Monday to Friday 8am - 8pm.
- Saturdays (1 in 3 per month).Flex on shifts for client needs between 8am - 4pm
- 31 days holiday (pro rata) - including all bank holidays.
Benefits include:
- Summer and Christmas Parties, plus Seasonal fun events!
- Mandatory annual salary review.
- Company funded Health & Wellbeing Initiatives.
- Additional holiday entitlement following your 3 year anniversary
- Location: Telford - TF3 4NT
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Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 200 people working with us at our Telford office.
Orbit are based in the town centre around a 15-minute walk away from the train station and 10-minute walk to the main bus station.
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We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Are you working in a Customer Service environment in Retail or Hospitality, or in Care?
Or a recent college leaver looking to kickstart your career in Customer Service?
OR... Are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in?
- As a Call Centre Agent at Orbit Credit Services you will be supporting customers to achieve financial wellbeing.
- We have a dedicated Training team, supporting you in small training teams over your 4 weeks Induction. Once qualified, your exciting career step in role is fully structured with your new team members and leader.
- Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
- Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
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Once you have completed our excellent 4 weeks training, you will move onto our weekly shift patterns to support our customers when they need us.
You have the option of a 37.5 or 40 hour per week contract with shift patterns that will depend on the client.
If this sounds like you, please apply to join our rapidly expanding team!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Diversity and inclusionare very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
We are proud to announce that Encore Capital Group, which 'Wescot/Cabot/Orbit/DLC' is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Helping each and every customer to financial recovery
At Orbit, we've helped create tailor-made plans for thousands of people, taking their individual situation into account. We work with some of the UK's biggest utility companies. If you're finding it hard to keep up with your bills, Orbit can help. We pride ourselves in trying to understand what's going on in your world so we can find you the best solution.
Our Total Rewards Package for All Round Wellbeing
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
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Holistic Wellness
Colleague Wellness - We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!
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Healthcare
Healthcare - Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.
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Perks
Perks - Our Colleague Discount Programme includes Transport, Retail discounts and much more.
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Career Path & Development
Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.
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Awards & Recognition
Awards & Recognition - We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.
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Pay & Bonuses
Pay & Bonuses - Earn a competitive salary, with the opportunity to participate in fun team building incentives!
Our Values In Action
At Cabot, we care about making a meaningful impact on our people, our customers, and our communities. We believe diversity in all its forms brings different thinking styles and perspectives. That builds our creativity and ability to find a better way. It also enables us to understand the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our customers.
Inclusive Workplace
We are striving to be an inclusive and progressive organisation where everyone feels comfortable and enabled to be themselves at work. We value the diversity of thought that different backgrounds and cultures can bring as it makes us stronger. The more we understand each other, the easier it is to deliver the right outcomes for our consumers and to support each other. Prioritising inclusion and belonging improves collaboration and enhances people’s wellbeing; both of which are essential parts of supporting our colleagues, and in turn our business, to succeed.
Giving Back To Our Community
We give back by volunteering, and charity work, trying to make a positive impact on the communities, where we live and work and we are proud to do so.
Joining Orbit in May 2023 marked the beginning of an incredible journey for me. I’ve grown from a Subject Matter Expert to a Learning Development Support role, and now proudly serve as a Team Leader. Supporting my own agents as they climb the career ladder has been one of the most rewarding parts of my role. Orbit truly champions personal and professional growth, encouraging everyone to explore opportunities through initiatives like the B.E.N and Pride networks, as well as various work streams. What sets Orbit apart is its vibrant, diverse team and the genuine commitment to giving back—whether it’s supporting local charities or boosting morale through monthly incentives, work parties, and engagement events. It’s a workplace where you feel valued and inspired every day
Team Leader
Employee Resource Groups
Our Pride Network Programme is making an impact, with the number of members and allies continuing to build. The education and awareness they are providing will prove invaluable
Women at Encore and Allies is our resource group for female colleagues and their allies across Cabot. The group serves as a support system providing education, personal growth, information, and idea sharing
Black Employee Network (BEN) is an employee resource group dedicated to empowering Black colleagues and fostering a more inclusive workplace culture. The group aims to provide a supportive community for Black employees, promoting professional development and career advancement opportunities, and advocating for equity and equality within the organisation.
Celebrating Our Achievements
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